Time to Ship Our Products:
We like to give our customers’ the flexibility of Free Delivery services to 200 AED valued orders in major parts of UAE at the time of Promotions. Other than that, we charge delivery charge depends on the product/delivery location. The average time of delivery is 2 To 3 Days. However sometimes due to holidays, the delivery time can extend up to 2 days. If you don’t receive your order within 5 days, please write us an email at support@zeli-ro.com and we will track the status your order.

Delivery Policy:
We like to give our customers’ the flexibility of Free Delivery services to 200 AED valued orders in major parts of UAE at the time of Promotions. Other than that, we charge delivery charge depends on the product/delivery location. The average time of delivery is 2 To 3 Days. However sometimes due to holidays, the delivery time can extend up to 2 days. If you don’t receive your order within 5 days, please write us an email or contract. Note: The Shipping charges are non-refundable in most of the cases other than *free and easy return case; as they shipping charge paid directly to the courier company.

7 Days Returns Policy:
You have 7 days to make a refund request/store credit after your order has been delivered successfully. We want you to be 100% satisfied with your purchase from kick350. If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are meet: support@zeli-ro.com Your order is returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc. all in original condition and intact). Please get in touch with us if you’d like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund (once we receive the returned order). Please allow within 7 business days for the refund to fully process. If you are looking for an exchange for a faulty product please contact us via our contact us page and we will organise a FREE exchange!
Yes, I accept returns.

Refund Policy:
If you placed the order using a Credit/Debit card, and we have approved the refund then we will refund the price of the item returned to the same card. Please note that it may take up to 7-14 working days based on your merchant. If you opted for the Cash on Delivery (COD) service, we will issue you a store credit/money transfer in to the account you insist us to do. Store credit is the credit which you can use for shopping on our website for any item purchase equivalent to the price of the item(s) you returned. This means that we guarantee and value the payment you made with us and will provide a refund service as per your requirement. If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are met:
Emai: support@zeli-ro.com
Phone number: +971 58 153 6973