RETURN, REFUND & CANCELLATION POLICY

We Care For Your Comfort

7 Days Returns Policy

You have 7 days to make a refund request/store credit after your order has been delivered successfully.

We want you to be 100% satisfied with your purchase from kick350. If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are meet:

Your order is returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc. all in original condition and intact).

Please get in touch with us if you’d like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund (once we receive the returned order). Please allow within 7 business days for the refund to fully process.

If you are looking for an exchange for a faulty product please contact us via our contact us page and we will organize a FREE exchange!

How can customers return your products? – In Store

What is the restocking fee? – No restocking fee

How much will customers pay for return shipping? – No Cost

Yes, I accept returns.

Email: support@zeli-ro.com

Phone number: 050-9856650

We Care For Your Comfort

Refund Policy

• If you placed the order using a Credit/Debit card, and we have approved the refund then we will refund the price of the item returned to the same card. Please note that it may take up to 7-14 working days based on your merchant.
• If you opted for the Cash on Delivery (COD) service, we will issue you a store credit/money transfer in to the account you insist us to do. Store credit is the credit which you can use for shopping on our website for any item purchase equivalent to the price of the item(s) you returned.
• This means that we guarantee and value the payment you made with us and will provide a refund service as per your requirement. 

• If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are met:

  Emai: support@zeli-ro.com

  Phone number: 0509856650

WE CARE FOR YOUR COMFORT

Cancellation Policy

• If you change your mind before we dispatch that item (*call us to confirm),then cancel your order and we will process the refund along with any shipping fees applied.
• Cancellations depend on whether your order has been shipped or not. Usually, this happens within 3-5 business days so try to cancel your order at an early stage.
• If your order has been shipped, we would not be able to cancel it. At that point, your next best option is to make use of our hassle free return policy and send the item back for a store credit.